Refund and Returns Policy

Overview

At NYXEN, every product is made to order especially for you. This helps us reduce waste and maintain product quality. As a result, we do not accept returns or exchanges for incorrect size selection, change of mind, or personal preference.

If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement or refund in accordance with the policy below.

Eligible Returns

You may request a return or replacement if:

  • You received a damaged item.
  • You received a defective item.
  • You received the wrong product, size, or color.
  • The product is significantly different from what you ordered.

To be eligible, you must contact us within 48 hours of delivery with your order number, clear photos of the issue, and an unboxing video.

Items Not Eligible for Return

We cannot accept returns or exchanges for the following reasons:

  • Incorrect size selected by the customer.
  • Change of mind after placing the order.
  • Customer no longer wants the product.
  • Incorrect shipping address provided during checkout.
  • Minor color differences caused by screen settings.
  • Minor print placement variations within normal manufacturing tolerance.
  • Products that have been worn, washed, altered, or damaged after delivery.

Refunds

Once your claim has been reviewed and approved, we will either:

  • Send you a replacement product at no additional cost, or
  • Issue a full refund to your original payment method.

Approved refunds are typically processed within 5–7 business days. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card company or payment provider.
  • Contact your bank, as processing times may vary.
  • If you still have not received your refund, please contact us.

Order Cancellation

Orders may only be cancelled before production begins. Since every NYXEN product is printed specifically after an order is placed, cancellations cannot be accepted once production has started.

Exchanges

We only replace items that arrive damaged, defective, or incorrect. We do not offer exchanges for sizing issues or personal preference. Please refer to our size chart before placing your order.

Shipping for Approved Returns

If your return request is approved because of our error (damaged, defective, or incorrect item), NYXEN will cover all replacement shipping costs. Customers are not required to return the defective product unless specifically requested by our support team.

Print & Color Disclaimer

Actual print colors may vary slightly due to monitor settings, lighting conditions, and the printing process. Minor variations in print placement are considered normal and are not treated as defects.

Need Help?

If you have any questions regarding returns, replacements, or refunds, please contact our support team.

Email: support@morkanth.com

Please include your Order Number, clear photos of the product, an unboxing video, and a brief description of the issue to help us resolve your request as quickly as possible.